RETURN POLICY (RETAIL ORDERS):

INSTRUCTIONS:

RETURN VIA SHIPPING:
Requesting a return authorization:

• Guest Checkout: Please email us at [email protected]. Please include your order number and the name of the item(s) you wish to return.
  
  
• Account Checkout:

1. 1. Login to your SoccerWorld.net retail account HERE
   2. Click on "My orders" in the menu
   3. Click "View" on the right side of the order
   4. Click the "Return item(s)" button on the bottom right
   5. Select the quantity of the item(s) you wish to return and complete the return reasons
   6. Click the "Send" button on the bottom right

SoccerWorld does not provide return labels or refund shipping charges. The customer is responsible for all return shipping costs. 

RETURN IN-STORE:
You also have the option to return your item(s) to one of our store locations. Simply bring the item(s) to any SoccerWorld location and a sales associate can help to process your return. Please be sure to have your order number or a copy of your order confirmation.

EXCHANGES:
We are unable to process exchanges online. You would need to complete a return by following the instructions above and place another order for the correct item(s).

POLICY:

NOTE: ANY ITEMS THAT ARE RETURNED AND DO NOT MEET THE RETURN POLICY WILL NOT BE ACCEPTED. PLEASE ENSURE THAT ITEMS SATISFY THE POLICY BELOW BEFORE SENDING BACK. THE CUSTOMER IS RESPONSIBLE FOR SHIPPING COSTS TO HAVE DENIED ITEMS SENT BACK OUT.

1. Unworn/unused items may be returned within 30 days of purchase. The item(s) must be returned in the original condition and in the original packaging.

2. Worn/Laundered items cannot be returned.

3. Socks that have been removed from their original packaging cannot be returned due to health/sanitary reasons. 

4. Customized items cannot be returned.

5. Clearance and sale items are final sale and cannot be returned. No warranty is provided for clearance or sale items. Clearance and sale items are sold as is and may not include all accessories.

6. No returns or warranty on accidental damage to an item.

7. No returns on special order or team order items. This includes, but is not limited to, customized/printed/numbered apparel and footwear.

8. It is the responsibility of the customer to try on all item(s) prior to use to ensure the correct fit. Once the item(s) are used, and therefore not in their original condition, they cannot be returned. This includes, but is not limited to, blisters, incorrect sizing, and/or uncomfortable items.

9. Defective items may be replaced within 30 days of purchase.*[i]

10. If an item(s) is returned to us and does not meet the return or defective policy, the customer will incur the cost for the item(s) to be re-shipped. 

11. The purchaser is responsible for ALL additional fees, taxes, and tariffs for orders being shipped outside of the United States. Returns will not be accepted on these items.

*Defective Items:

Normal wear and tear items are not considered defective.[ii]

General Merchandise:
Items returned as defective must exhibit proper care[iii] and use.[iv]

Footwear:
Toe wear is considered the result of normal use and is not covered by warranty. If the tongue of a shoe tears or separates it should be repaired and is not considered defective. Eyelet rips on shoes are due to excessive pulling on the laces and are not considered to be defective.

Goalkeeping Gloves:
Palm/foam wear is considered the result of normal use and is not covered by warranty. There is no guarantee as to the last and durability of goalie gloves.